Practical IT support, security, cloud, and planning for organizations that need technology to be more reliable, more accountable, and easier to manage.
Amaxx focuses on what the business needs technology to do: keep people productive, reduce preventable interruptions, protect important systems, and make decisions easier for leadership.
25
Years in business
Local
Columbus, Dublin, and Central Ohio
90%+
First call resolution when the right issue can be handled immediately
What better IT should do
Good IT service is not just closing tickets. It should help employees get work done, protect the business from avoidable risk, and give leadership a clearer view of what needs attention next. Amaxx helps turn scattered technology problems into a more organized support model, so the same issues do not keep landing back on your team.
Support people can actually use
Employees need a clear path for help with accounts, email, devices, access, printers, and common application issues.
Security that is practical
Security should focus on the risks most likely to hurt the business: accounts, email, endpoints, backups, and user habits.
Planning without the noise
Leadership needs plain-English recommendations about risk, cost, timing, and what should happen next.
Vendor coordination
Internet, phones, software, cloud tools, and hardware vendors should not all become your problem to chase.
IT services that work together instead of creating more handoffs
Most businesses do not need one more disconnected vendor. They need a partner who can understand the environment, support users, coordinate vendors, improve security basics, and help prioritize the right next steps.
- CybersecurityReduce avoidable risk around email, identities, devices, and backups.
- Microsoft 365 SupportMake email, Teams, SharePoint, OneDrive, licensing, and user access easier to manage.
- Backup & RecoveryKnow what is protected, what can be restored, and how long recovery should take.
- Cloud ServicesUse cloud tools where they help the business, with attention to access, cost, and reliability.
- Help Desk SupportGive employees a clear first call when logins, devices, printers, or apps slow them down.
What you should expect
- Clear communication about what is urgent and what can wait.
- Support that looks at repeat issues instead of treating every ticket as isolated.
- Practical recommendations tied to risk, reliability, and business impact.
What you should not have to accept
- Slow responses with no explanation.
- Surprise gaps in backups, security, or account access.
- Technical language that leaves leadership unsure what is actually happening.
A simple path to better IT support
The first conversation should clarify what is breaking, what feels risky, and what would make the biggest difference for your team.
- Share what is going onTell us what keeps slowing the team down, what concerns leadership, and what vendors or systems are involved.
- Sort the prioritiesWe separate urgent issues from longer-term improvements so the next move is practical.
- Review the environmentAmaxx looks at support needs, accounts, devices, backups, security basics, and vendor dependencies.
- Build the planYou get a clearer path for support, risk reduction, and the improvements that matter most.
Common questions
- What is included in IT services?IT services can include help desk support, Microsoft 365 support, cybersecurity basics, backup and recovery planning, cloud support, vendor coordination, device support, and ongoing technology planning.
- Do we need a full managed IT agreement?Not always. The right approach depends on your team size, existing internal support, current risks, and how much ownership you want Amaxx to take on.
- Can Amaxx work with our current tools?Usually, yes. The first step is understanding what is already in place, what is working, and where the gaps are.
- How do we know what to fix first?Start with the issues that create the most business interruption or risk: user access, email, backups, security basics, recurring support problems, and vendor dependencies.